Frequently Asked Questions
Here are some common questions about SYNALYZE. If you can't find the answer you're looking for, please visit our Support Center or Contact Us
General Questions
What is SYNALYZE?
SYNALYZE is a comprehensive NAS log analysis solution designed to help businesses audit NAS usage, manage data growth, enhance security, and ensure compliance by transforming complex syslog entries into actionable insights.
Which NAS brands does SYNALYZE support?
SYNALYZE is built specifically for global NAS brands, including Synology with
robust support for their syslog entries.
Is SYNALYZE a cloud-only solution?
No, SYNALYZE offers flexible deployment options including cloud-based for quick setup and zero maintenance, and on-premises for complete control and compliance.
Technical Questions
How does SYNALYZE collect data from my NAS?
You configure your Synology or QNAP NAS to send syslog entries directly to SYNALYZE. These logs are then securely transmitted to our cloud or your on-premises server for analysis.
What kind of reports can I generate with SYNALYZE?
SYNALYZE provides a variety of reports, including User Behavior Reports, Critical Folder Reports, File Copy & Access Behavior, Usage Analytics, Historical Data, and Security Monitoring.
Can I integrate SYNALYZE with my existing security tools?
Yes, SYNALYZE offers API documentation to facilitate integration with your existing tools and workflows, allowing for custom solutions.
What are Secure Folders and Honeypots?
Secure Folders allow you to identify specific folders as critical and audit all file accesses to them. Honeypots are decoy files or folders designed to detect and trap unauthorized access attempts, providing early warnings of potential breaches.
Account & Billing
How can I upgrade or downgrade my plan?
You can manage your subscription and change your plan directly through your SYNALYZE dashboard under the 'Administration' section, or by contacting our sales team.
What payment methods do you accept?
We accept major credit cards and other common payment methods. For enterprise-level custom quotes, alternative payment arrangements can be discussed with our sales team.
Support
What kind of support does SYNALYZE offer?
We offer dedicated support for all our users. Depending on your plan, this can include standard email support, faster response times, and dedicated account management for Enterprise clients. Our documentation and FAQ sections are also available for self-service.
How can I get help if I encounter an issue?
You can refer to our comprehensive Documentation and FAQs for self-help. For direct assistance, please reach out to our support team via email at support@synalyze.com or by phone.